IT Services recommends using Malwarebytes to remove malware or spyware on Mac, iOS, Windows and Android devices.

1. Download, install and run Malwarebytes: https://www.malwarebytes.com/
2. Run a scan and clean any infected files that appear. 
3. Reboot and run the scan again. 
4. Follow this process until no threats are found.

If Malwarebytes is unable to remove the threat, you may submit a support ticket.