Problem: Cannot Access Google Play Store on Android using RISD account. Receiving error message: Error retrieving information from server. [DF-CHARTA-01]

Explanation: RISD Accounts are not compatible with the Google Play Store.

Solution: To get around this you'll need to use a personal Google account and link it to your Android phone.

After you've linked a personal Google account to the phone, go to the Play Store and tap the menu icon to the left. You will see two email addresses; your RISD and your personal one. Tap on your personal email and you will be able to access the Play Store.