Cannot Access Google Play Store on Android
Modified on: Tue, Apr 23 2024 8:23 AMProblem: Cannot Access Google Play Store on Android using RISD account. Receiving error message: Error retrieving information from server. [DF-CHARTA-01]
Explanation: RISD Accounts are not compatible with the Google Play Store.
Solution: To get around this you'll need to use a personal Google account and link it to your Android phone.
After you've linked a personal Google account to the phone, go to the Play Store and tap the menu icon to the left. You will see two email addresses; your RISD and your personal one. Tap on your personal email and you will be able to access the Play Store.