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Unable to access a Panopto video in a Canvas course

Modified on: Wed, Apr 17 2024 1:01 PM

If you are unable to access a Panopto video shared through Canvas we suggest following the troubleshooting steps below:


  • Try another web browser. The preferred web browser is Chrome. There are known incompatibility issues between Panopto and Safari.
  • Verify cookies are enabled in your web browser.
  • Verify your web browser is up-to-date.
  • Sign out and sign back in to Canvas.

Still not working? Submit a help request through the IT Service Desk.





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