Explanation: The popup print queue window is not running and/or not allowing user to input any information.
Solution: Uninstall and reinstall the pop-up print queue installer.
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Uninstall
- Click on the Finder's "Go" menu --- click on "Computer"
- Open "Library" -- then open "Application Support".
- Open "Pharos" -- then open "Utilities".
- Launch the "Uninstaller" application.
- Follow directions - as they appear within the uninstaller.
- Delete all “RISDPRINTS” local print queues seen within “System Preferences” > “Printers and Scanners”.
- A reboot is recommended.
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Install
Install the printer from the list of pop up print queues.