Explanation: The popup print queue window is not running and/or not allowing user to input any information.

Solution: Uninstall and reinstall the pop-up print queue installer.

1. Uninstall
   1. Click on the Finder's "Go" menu --- click on "Computer"
   2. Open "Library" -- then open "Application Support".
   3. Open "Pharos" -- then open "Utilities".
   4. Launch the "Uninstaller" application.
   5. Follow directions - as they appear within the uninstaller.
   6. Delete all “RISDPRINTS” local print queues seen within “System Preferences” > “Printers and Scanners”.
   7. A reboot is recommended. 
2. Install
   Install the printer from the list of pop up print queues.