RISD Information Technology Services

Login

Cannot connect to Zoom through Canvas

Modified on: Wed, Dec 1 2021 10:00 AM

Problem: Requester is not able to connect Zoom through Canvas.  Getting error: User does not exist Error Code 1001 


Solution: Requester should be sure they signed into Zoom (risd.zoom.us) with their RISD credentials. 

Was this answer helpful?