General
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ESET -- "Your computer is not protected" from Endpoint Security" -- solution on Mac.
You can manually uninstall Eset using the RISD "Self Service" app. Then install CrowdStrike Falc…
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Classroom iMac will not start
If a classroom iMac will not start, try the following: Depress the button on the rear of the…
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How do I get my iphone's UDID number?
How do I get my iPhone UDID? You may find the UDID by connecting your iPhone to a Mac wi…
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iPhone iOS Update Instructions
Keeping your iPhone up to date is important especially in today's cyber world. To keep your …
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Android OS Update Instructions
Keeping your Android phone up to date is important especially in today's cyber world. To k…
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Cannot Access Google Play Store on Android
Problem: Cannot Access Google Play Store on Android using RISD account. Receiving error message: E…
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Device Repair Location Recommendations
ITS does not repair broken devices (phones, tablets, etc). First, check with your service pr…
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Spam From Automated Telephone Calls to RISD Office Phones
Situation: RISD offices are reporting repeated automated calls from spammers or telemarketer…
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Connecting a Wireless Printer
Students with wireless printers in their dorm/studio space Most printers do not have the cap…
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How to find Wifi MAC address on an Android or iOS device
How to find your Android device's Wifi MAC Address Instructions created using Android Version 7.0 …